SMM Maturity Index

Prompts based on total average maturity level after self-assessment

 

The model is designed to assess an organization’s “maturity” on the following scale:

 

Level 1Unmanaged – Meetings Management support processes are either non-existent or happening in an ad-hoc fashion.

 

Level 2Developing – The need for Meetings Management support processes are recognized, and the critical program elements have been identified.  Design of these processes may be starting.

 

Level 3Emergent – Meetings Management processes to support critical program elements are in place and are centralized.

 

Level 4Operative – The Meetings Management program is working and delivering value; compliance is beginning to gain traction.

 

Level 5Excelling – Meetings Management program is widely adopted, and is  supporting and delivering on overarching business objectives.

 

Level 6 – Mastering – The Meetings Management program is delivering value across the enterprise, platform is scaleable and is supported by ongoing efforts for continuous improvement.

 

For help or feedback please contact Paul Yachnes: pyachnes@gbta.org

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